By accessing, purchasing, or using any service or product provided by Retrocore Digital, or by creating an account or engaging with our services, you agree to be legally bound by these Terms & Conditions ("Terms"). These Terms govern your use of all products and services offered by Retrocore Digital.

We reserve the right to update, modify, or revise these Terms at any time without prior notice. Continued use of our services following any changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically to stay informed of any updates.

Throughout these Terms, "Retrocore Digital," "we," "us," and "our" refer to Retrocore Digital and its authorized representatives.

Content & Acceptable Use

Retrocore Digital reserves the right, at its sole discretion, to review, reject, suspend, or remove any project, content, or user account that violates these Terms or contains material that is unlawful, offensive, defamatory, fraudulent, manipulative, discriminatory, or promotes violence, hatred, or infringes upon the rights of others.

Any activities that violate applicable laws or these Terms may be reported to the appropriate authorities where required.

We may access, preserve, or disclose account information or project-related content when reasonably necessary to:

  • Comply with applicable laws, regulations, or legal processes.
  • Enforce these Terms & Conditions.
  • Respond to claims relating to intellectual property or content ownership.
  • Provide customer support.
  • Protect the rights, property, safety, or security of Retrocore Digital, our customers, or the public.

General Services Agreement

Retrocore Digital is a digital agency providing professional technology, design, branding, marketing, web development, software development, and other digital services to businesses worldwide.

Our services are delivered primarily through online communication and collaboration. Once your order is confirmed, it will be assigned to qualified professionals with expertise relevant to your project. We strive to deliver high-quality, innovative, and timely solutions that meet your business objectives.

Satisfaction Commitment

Customer satisfaction is our priority.

Where applicable to your selected service package:

  • We provide revisions according to the revision limits included in your purchased package.
  • We work with you to refine the deliverables until the agreed scope has been completed.
  • Additional revisions or requests beyond the purchased package or approved scope may incur additional charges.

Delivery Policy

Completed work will be delivered through the email address or account associated with your order. A delivery confirmation will also be sent.

Estimated delivery timelines include:

  • Initial logo concepts: approximately 48 hours
  • Website design/development: typically 48–72 hours for initial concepts or milestones
  • Mobile/web applications: approximately 3–5 business days for the initial proposal
  • Animated videos: delivery depends on project duration, complexity, and production requirements

Project timelines may vary depending on project scope, client feedback, and requested revisions.

For urgent requests, please contact our customer support team before placing your order.

Project Delivery

Time is important to us, and we make every reasonable effort to meet agreed delivery schedules.

Unless otherwise agreed in writing, project files and communications will be delivered electronically via email or other approved digital channels.

Retrocore Digital shall not be liable for delays caused by:

  • Client delays in providing required information or approvals.
  • Changes in project scope.
  • Force majeure events.
  • Deadlines requested by the client that were not mutually approved in writing.

Unless otherwise agreed, full or agreed milestone payment is required before project commencement.

Record Maintenance

Retrocore Digital maintains archived records of completed project files for a reasonable period. While we make reasonable efforts to retain project assets, we cannot guarantee permanent storage. Clients are encouraged to maintain their own backups after project completion.

Customer Support

Our support team is available to assist clients with project-related questions and service inquiries. Response times may vary depending on the nature of the request and support hours.

Retrocore Digital is responsible only for communications made through:

  • Official Retrocore Digital email addresses.
  • Official website contact forms.
  • Official communication channels listed on our website.

We are not responsible for any losses, damages, or misunderstandings resulting from communications conducted through unauthorized email addresses, phone numbers, social media accounts, or individuals falsely representing Retrocore Digital.

Information provided through our official communication channels should be considered authentic and authoritative.

Payments

All payments must be made according to the agreed quotation, invoice, or selected service package. Work will commence after payment confirmation unless otherwise agreed in writing.

Failure to complete required payments may result in project suspension or termination.

Intellectual Property

Unless otherwise stated in writing:

  • Clients receive ownership rights to the final approved deliverables upon full payment.
  • Retrocore Digital retains ownership of preliminary concepts, drafts, unused designs, development assets, methodologies, templates, and internal tools.
  • We reserve the right to display completed work in our portfolio unless otherwise agreed under a separate non-disclosure agreement (NDA).

Limitation of Liability

Retrocore Digital shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our products or services, including loss of profits, business interruption, or data loss, except where prohibited by applicable law.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which Retrocore Digital operates, unless otherwise agreed in writing.

Contact

For questions regarding these Terms & Conditions, please contact Retrocore Digital using the official contact information available on our website.